Terms & Conditions
Last Updated: July 19, 2026
These Terms and Conditions ("Terms") govern your access to and use of the UGhar website, mobile application and related services ("Platform").
UGhar is a brand owned and operated by Mirvanta Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Agrico, Jamshedpur, Jharkhand, India (bearing Corporate Identification Number CIN: U63122JH2026PTC028624) ("Company", "we", "our" or "us").
By accessing or using the Platform as a Customer or Service Partner, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Platform.
1. User Accounts & Verification
• Customers: Must verify their accounts via mobile OTP verification. You agree to provide accurate names and doorstep addresses for service dispatch.
• Service Partners: Must undergo government-issued identity verification and any additional verification required by the Company (such as background checks, Aadhaar card, PAN, or other proof of skill).
2. Platform Role
UGhar is a technology platform that facilitates connections between Customers and independent Service Partners. The Company does not directly employ all Service Partners unless expressly stated. The Company reserves the right to verify, onboard, suspend or remove Service Partners in accordance with its internal policies.
3. Anti-Bypass Platform Integrity Policy
No Off-Platform Transactions: Customers and Service Partners are required to complete all bookings and payments through the UGhar Platform wherever applicable. Services booked outside the platform are not covered under UGhar support, service assurance, dispute resolution, or future booking benefits.
Partner Compliance: Service Partners who bypass the platform may face immediate review, temporary suspension, or permanent termination of their accounts.
4. Pricing & Payments
All pricing displayed on the Platform is determined by the Company's pricing policies and may be revised from time to time. Neither Customers nor Partners may adjust service charges outside the platform. Any additional work requested must be logged through a separate platform booking to remain authorized and covered under our terms.
5. Ratings, Reviews & Feedback
Customers are encouraged to rate completed bookings. Feedback must be honest and free of abusive language. The Company reserves the right to review and remove feedback that violates our community guidelines.
6. Refund & Cancellation Policy
Bookings may be cancelled in accordance with the Company's Refund & Cancellation Policy available on the Platform. Standard cancellation charges (visiting fees) may apply if cancellation happens after a service partner has been dispatched.
7. Account Suspension & Termination
The Company reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activities, abuses the Platform, or threatens the safety of customers, service partners, or the Platform.
8. Intellectual Property
All branding, trademarks, logos, texts, graphics, and code are owned by Mirvanta Technologies Private Limited. Unauthorized use of our brand assets is strictly prohibited.
9. Limitation of Liability
The Company shall not be liable for indirect, incidental or consequential damages except where required under applicable law. Our liability shall be limited to the maximum extent permitted by Indian law.
10. Changes to Terms
The Company may revise these Terms from time to time. Continued use of the Platform after publication of revised Terms constitutes acceptance of the updated Terms.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Jamshedpur, Jharkhand.